Cloud Computing – AWS & Amazon Connect

Hi there! Sharing this time a few pics and also some screenshots about AWS and Amazon Connect, the presentation was done at Availity’s brand new facilities by Patrick Hanna (Amazon Connect) and Rafael Moraes (AWS use case).

The Amazon Connect Agenda was the following:

  • Integrating Amazon Connect call flows with your CRM.
  • Leveraging Machine Data to derive insights from Amazon Connect derived data.
  • Make your Call Center agent’s lives easier by providing relevant information to them ahead of the call.

The slides used for the presentation can be viewed on slideshare using the link below: