Blog

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Cloud Computing – AWS & Amazon Connect

Hi there! Sharing this time a few pics and also some screenshots about AWS and Amazon Connect, the presentation was done at Availity’s brand new facilities by Patrick Hanna (Amazon Connect) and Rafael Moraes (AWS use case).

The Amazon Connect Agenda was the following:

  • Integrating Amazon Connect call flows with your CRM.
  • Leveraging Machine Data to derive insights from Amazon Connect derived data.
  • Make your Call Center agent’s lives easier by providing relevant information to them ahead of the call.

The slides used for the presentation can be viewed on slideshare using the link below:

https://www.slideshare.net/CloudHesive/add-iot-to-your-machine-learning-powered-blockchain-contact-center

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The Modular Life

I’ve been participating in different meetups here in Jacksonville to do Public Relations and networking and at the same time to learn more about the vibrant IT market the city has.
The one which most captured my attention was Edge-Pod, “The Modular Life”, I didn’t know such products are being built and shipped to customers.
Remote places, disaster zones, are the ones we would expect as the main clients, but surprisingly the scope is way beyond that, here a few pictures of the presentation.

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A visit to the Library

It is always a good idea to visit your local Public Library to grab a couple of books of your interest, we’re lucky to have a huge ( including a wide selection of great books), quiet and beautiful local library not so far from us, here a few pictures to show you what I’m talking about.

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Marketing Campaign

And for those of you wondering if we do or do not… Yes! We are active and making good progress on our first “Marketing Campaign”, here a few pictures of what we’ve done so far.