{"id":329,"date":"2019-04-07T14:29:55","date_gmt":"2019-04-07T19:29:55","guid":{"rendered":"http:\/\/ciscoar.com\/?p=329"},"modified":"2024-06-19T11:14:01","modified_gmt":"2024-06-19T16:14:01","slug":"cloud-computing-aws-amazon-connect","status":"publish","type":"post","link":"https:\/\/ciscoar.com\/?p=329","title":{"rendered":"Cloud Computing &#8211; AWS &#038; Amazon Connect"},"content":{"rendered":"\n<p>Hi there! Sharing this time a few pics and also some screenshots about AWS and Amazon Connect, the presentation was done at Availity&#8217;s brand new facilities by <a rel=\"noreferrer noopener\" aria-label=\"Patrick Hanna (opens in a new tab)\" href=\"https:\/\/www.linkedin.com\/in\/patrickjhannah\/\" target=\"_blank\">Patrick Hanna<\/a> (Amazon Connect) and   <a rel=\"noreferrer noopener\" aria-label=\"Rafael Moraes (opens in a new tab)\" href=\"https:\/\/www.linkedin.com\/in\/rafaelnatali\/\" target=\"_blank\">Rafael Moraes<\/a> (AWS use case).<\/p>\n\n\n\n<p>The Amazon Connect Agenda was the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Integrating Amazon Connect call flows with your CRM. <\/li>\n\n\n\n<li>Leveraging Machine Data to derive insights from Amazon Connect derived data. <\/li>\n\n\n\n<li>Make your Call Center agent\u2019s lives easier by providing relevant information to them ahead of the call.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image\"><a href=\"https:\/\/ciscoar.com\/wp-content\/uploads\/2019\/04\/2019-04-07_14-48-46.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" data-id=\"330\" src=\"https:\/\/ciscoar.com\/wp-content\/uploads\/2019\/04\/2019-04-07_14-48-46-1024x576.png\" alt=\"\" class=\"wp-image-330\" srcset=\"https:\/\/ciscoar.com\/wp-content\/uploads\/2019\/04\/2019-04-07_14-48-46-1024x576.png 1024w, https:\/\/ciscoar.com\/wp-content\/uploads\/2019\/04\/2019-04-07_14-48-46-300x169.png 300w, https:\/\/ciscoar.com\/wp-content\/uploads\/2019\/04\/2019-04-07_14-48-46-768x432.png 768w, https:\/\/ciscoar.com\/wp-content\/uploads\/2019\/04\/2019-04-07_14-48-46.png 1920w\" sizes=\"auto, (max-width: 767px) 89vw, (max-width: 1000px) 54vw, (max-width: 1071px) 543px, 580px\" \/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/ciscoar.com\/wp-content\/uploads\/2019\/04\/2019-04-07_14-51-25.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" data-id=\"331\" src=\"https:\/\/ciscoar.com\/wp-content\/uploads\/2019\/04\/2019-04-07_14-51-25-1024x576.png\" alt=\"\" class=\"wp-image-331\" srcset=\"https:\/\/ciscoar.com\/wp-content\/uploads\/2019\/04\/2019-04-07_14-51-25-1024x576.png 1024w, https:\/\/ciscoar.com\/wp-content\/uploads\/2019\/04\/2019-04-07_14-51-25-300x169.png 300w, https:\/\/ciscoar.com\/wp-content\/uploads\/2019\/04\/2019-04-07_14-51-25-768x432.png 768w, https:\/\/ciscoar.com\/wp-content\/uploads\/2019\/04\/2019-04-07_14-51-25.png 1920w\" sizes=\"auto, (max-width: 767px) 89vw, (max-width: 1000px) 54vw, (max-width: 1071px) 543px, 580px\" \/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/ciscoar.com\/wp-content\/uploads\/2019\/04\/2019-04-07_14-51-42.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" data-id=\"332\" src=\"https:\/\/ciscoar.com\/wp-content\/uploads\/2019\/04\/2019-04-07_14-51-42-1024x576.png\" alt=\"\" class=\"wp-image-332\" srcset=\"https:\/\/ciscoar.com\/wp-content\/uploads\/2019\/04\/2019-04-07_14-51-42-1024x576.png 1024w, https:\/\/ciscoar.com\/wp-content\/uploads\/2019\/04\/2019-04-07_14-51-42-300x169.png 300w, https:\/\/ciscoar.com\/wp-content\/uploads\/2019\/04\/2019-04-07_14-51-42-768x432.png 768w, https:\/\/ciscoar.com\/wp-content\/uploads\/2019\/04\/2019-04-07_14-51-42.png 1920w\" sizes=\"auto, (max-width: 767px) 89vw, (max-width: 1000px) 54vw, (max-width: 1071px) 543px, 580px\" \/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/ciscoar.com\/wp-content\/uploads\/2019\/04\/amazon-connect-screenshot-01.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"362\" data-id=\"333\" src=\"https:\/\/ciscoar.com\/wp-content\/uploads\/2019\/04\/amazon-connect-screenshot-01-1024x362.png\" alt=\"\" class=\"wp-image-333\" srcset=\"https:\/\/ciscoar.com\/wp-content\/uploads\/2019\/04\/amazon-connect-screenshot-01-1024x362.png 1024w, https:\/\/ciscoar.com\/wp-content\/uploads\/2019\/04\/amazon-connect-screenshot-01-300x106.png 300w, https:\/\/ciscoar.com\/wp-content\/uploads\/2019\/04\/amazon-connect-screenshot-01-768x272.png 768w, https:\/\/ciscoar.com\/wp-content\/uploads\/2019\/04\/amazon-connect-screenshot-01.png 1294w\" sizes=\"auto, (max-width: 767px) 89vw, (max-width: 1000px) 54vw, (max-width: 1071px) 543px, 580px\" \/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/ciscoar.com\/wp-content\/uploads\/2019\/04\/diagram_Lex_Connect.png\"><img loading=\"lazy\" decoding=\"async\" width=\"951\" height=\"350\" data-id=\"334\" src=\"https:\/\/ciscoar.com\/wp-content\/uploads\/2019\/04\/diagram_Lex_Connect.png\" alt=\"\" class=\"wp-image-334\" srcset=\"https:\/\/ciscoar.com\/wp-content\/uploads\/2019\/04\/diagram_Lex_Connect.png 951w, https:\/\/ciscoar.com\/wp-content\/uploads\/2019\/04\/diagram_Lex_Connect-300x110.png 300w, https:\/\/ciscoar.com\/wp-content\/uploads\/2019\/04\/diagram_Lex_Connect-768x283.png 768w\" sizes=\"auto, (max-width: 767px) 89vw, (max-width: 1000px) 54vw, (max-width: 1071px) 543px, 580px\" \/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/ciscoar.com\/wp-content\/uploads\/2019\/04\/IMG_4784.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" data-id=\"335\" src=\"https:\/\/ciscoar.com\/wp-content\/uploads\/2019\/04\/IMG_4784-1024x768.jpg\" alt=\"\" class=\"wp-image-335\" srcset=\"https:\/\/ciscoar.com\/wp-content\/uploads\/2019\/04\/IMG_4784-1024x768.jpg 1024w, https:\/\/ciscoar.com\/wp-content\/uploads\/2019\/04\/IMG_4784-300x225.jpg 300w, https:\/\/ciscoar.com\/wp-content\/uploads\/2019\/04\/IMG_4784-768x576.jpg 768w\" sizes=\"auto, (max-width: 767px) 89vw, (max-width: 1000px) 54vw, (max-width: 1071px) 543px, 580px\" \/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/ciscoar.com\/wp-content\/uploads\/2019\/04\/IMG_4785.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" data-id=\"336\" src=\"https:\/\/ciscoar.com\/wp-content\/uploads\/2019\/04\/IMG_4785-1024x768.jpg\" alt=\"\" class=\"wp-image-336\" srcset=\"https:\/\/ciscoar.com\/wp-content\/uploads\/2019\/04\/IMG_4785-1024x768.jpg 1024w, https:\/\/ciscoar.com\/wp-content\/uploads\/2019\/04\/IMG_4785-300x225.jpg 300w, https:\/\/ciscoar.com\/wp-content\/uploads\/2019\/04\/IMG_4785-768x576.jpg 768w\" sizes=\"auto, (max-width: 767px) 89vw, (max-width: 1000px) 54vw, (max-width: 1071px) 543px, 580px\" \/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/ciscoar.com\/wp-content\/uploads\/2019\/04\/IMG_5057.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"1008\" height=\"756\" data-id=\"337\" src=\"https:\/\/ciscoar.com\/wp-content\/uploads\/2019\/04\/IMG_5057.jpg\" alt=\"\" class=\"wp-image-337\" srcset=\"https:\/\/ciscoar.com\/wp-content\/uploads\/2019\/04\/IMG_5057.jpg 1008w, https:\/\/ciscoar.com\/wp-content\/uploads\/2019\/04\/IMG_5057-300x225.jpg 300w, https:\/\/ciscoar.com\/wp-content\/uploads\/2019\/04\/IMG_5057-768x576.jpg 768w\" sizes=\"auto, (max-width: 767px) 89vw, (max-width: 1000px) 54vw, (max-width: 1071px) 543px, 580px\" \/><\/a><\/figure>\n<\/figure>\n\n\n\n<p>The slides used for the presentation can be viewed on slideshare using the link below:<\/p>\n\n\n\n<p><a href=\"https:\/\/www.slideshare.net\/CloudHesive\/add-iot-to-your-machine-learning-powered-blockchain-contact-center\">https:\/\/www.slideshare.net\/CloudHesive\/add-iot-to-your-machine-learning-powered-blockchain-contact-center<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hi there! Sharing this time a few pics and also some screenshots about AWS and Amazon Connect, the presentation was done at Availity&#8217;s brand new facilities by Patrick Hanna (Amazon Connect) and Rafael Moraes (AWS use case). The Amazon Connect Agenda was the following: The slides used for the presentation can be viewed on slideshare &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/ciscoar.com\/?p=329\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Cloud Computing &#8211; AWS &#038; Amazon Connect&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":338,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11,10,9],"tags":[13,12],"class_list":["post-329","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-amazon-connect","category-aws","category-cloud-computing","tag-amazon-connect","tag-aws"],"_links":{"self":[{"href":"https:\/\/ciscoar.com\/index.php?rest_route=\/wp\/v2\/posts\/329","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ciscoar.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ciscoar.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ciscoar.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ciscoar.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=329"}],"version-history":[{"count":6,"href":"https:\/\/ciscoar.com\/index.php?rest_route=\/wp\/v2\/posts\/329\/revisions"}],"predecessor-version":[{"id":605,"href":"https:\/\/ciscoar.com\/index.php?rest_route=\/wp\/v2\/posts\/329\/revisions\/605"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ciscoar.com\/index.php?rest_route=\/wp\/v2\/media\/338"}],"wp:attachment":[{"href":"https:\/\/ciscoar.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=329"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ciscoar.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=329"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ciscoar.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=329"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}